Ensuring optimum performance and uptime

Computer hardware is often noticed by your users only when something goes wrong. eCarePlus can help you to both minimise disruption when faults occur, and reduce the possibility of problems happening in the first place.

Whether you want to ensure maximum availability or extend equipment lifetime for economic or environmental reasons, we provide all elements of traditional break fix maintenance where each item is covered on an annual basis, at an agreed service level, at a fixed cost. We work with all major hardware types – servers, desktop and laptop PCs, EPoS, peripherals and comms – from all leading manufacturers including HP, Dell and IBM.

Whether you are an SME, a mid-market or large organisation or an enterprise, our UK-wide and pan-European coverage, 24x7x365 response guarantee and online reporting ensures that you are always covered and kept informed. We can also provide permanent on-site maintenance engineers.

The traditional fixed contract approach – where each item is covered on an annual basis at an agreed service level for a fixed cost – goes one step further with our guaranteed loan facility. If we cannot complete a repair within the specified time, we will install a replacement.

Check out our Break-Fix Vendor Portfolio PDF

Key Benefits

  • Service level agreements to match your needs
  • 24x7x365 service coverage
  • Dedicated client management and UK based service desk
  • Network of fully qualified engineers and strategic stock locations

To find out more about what eCarePlus has to offer, view our PDF: Hardware Support

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